Refund policy
We have a no-return, no-refund policy for food products, which means all purchases are final unless your order arrives damaged, defective, or incorrect.
Because our products are food items and cannot be resold once they have been shipped, we do not accept returns or provide refunds for reasons such as a change of mind, ordering the wrong item, or no longer wanting the product.
To report an issue with your order, you can contact us at mizu.operations@outlook.com. Please include your order number and photos of the product and packaging so that we can evaluate the issue and make it right.
You can always contact us for any return or refund questions at mizu.operations@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if your product arrives damaged, defective, or otherwise compromised during shipping. Please provide photos of the damaged product and packaging, along with your order number, so that we can evaluate the issue.
If the damage or defect is confirmed, we may offer a replacement or refund for the affected product, depending on the circumstances and product availability.
Exceptions / non-returnable items
Because our products are food items, all food products are non-returnable and non-refundable unless they arrive damaged, defective, or incorrect.
We do not accept returns or refunds due to:
- Change of mind
- Personal taste or preference
- Ordering the wrong product or flavor
- No longer wanting the product
- Other reasons unrelated to product damage, defects, or fulfillment errors
We cannot accept returned food products because they cannot be safely resold.
Exchanges
We do not offer standard exchanges due to the perishable nature of our food products. If your product arrives damaged or defective, please contact us and, if the issue is confirmed, we may provide a replacement for the affected item.
Refunds
If your order arrives damaged, defective, or incorrect and your refund request is approved, we will notify you and issue the refund to your original payment method. Please allow some time for your bank or credit card company to process and post the refund.
If you have any questions regarding a damaged order or refund, please contact us at mizu.operations@outlook.com.