FAQ

Frequently Asked Questions

Everything you need to know about MIZUMIZU. Can't find an answer? Reach out to us directly.

Our Products


Freeze-drying removes moisture from candy using a low-temperature vacuum process, transforming it into an ultra-light, crispy treat that still packs a punch of flavor — often even more intense than the original.
Our products may contain milk, wheat, and soy depending on the variety. Please check the product label or description for full allergen information before purchasing.
Store your treats in a cool, dry place away from direct sunlight. Once opened, reseal the container tightly to maintain freshness and crunch. No refrigeration needed!
Our freeze-dried treats have a shelf life printed on each container. Generally, when stored properly in a sealed container, they stay fresh for several months.

Orders & Shipping


Orders are typically processed within 1–2 business days. Standard shipping takes 3–7 business days depending on your location. Expedited options are available at checkout.
We currently ship within the United States. We're working on expanding internationally — stay tuned and follow us on social media for updates!
We process orders quickly! If you need to make a change, please contact us as soon as possible. We'll do our best to accommodate changes before your order ships, but we cannot guarantee modifications once it's in processing.
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to follow your package directly through the carrier's website.

Returns & Refunds


Due to the nature of our food products, we are unable to accept returns. However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery and we'll make it right.
We're so sorry to hear that! Please take a photo of the damaged item and packaging and contact our team. We'll resolve the issue promptly with a replacement or refund.

Still have questions? We'd love to hear from you.

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